Troubleshooting Tips

The unit shut off.

The unit will go into a defrost cycle 4 times a day that last no longer than 30 minutes per cycle.  The compressor and fans will not run and water will drip from the drain on line on the exterior side wall of the unit. (That’s the 1st thing I have them do…go look at the drain line.).

The unit is running a little warm/cold.

There is a dial thermostat mounted on the inside wall of the unit near the fans.  This is adjustable and can be set to a range of -10F to 45F.

The lights aren’t working.

Check to see if your electrician ran the proper wiring.  Unit must have 2 hot, a ground, AND a Neutral.  No neutral and you will not have lights.

There is ice buildup on the floor near the door.

Remind staff to close the door when loading or unloading product.

The temperature spikes and slowly pulls back down.

Remind staff to close the door when loading or unloading product.

There is a pool of water collecting on the floor below the fans.

Unit is not level and the water is pouring over the drain pan during defrost cycle.

I need the unit to achieve -20 degrees.

Our units are sized to achieve -10.  If you would like a colder capacity, call our home office for specialty unit availability.

The unit takes too long to get to temp after loading.

Are you putting in warm or room temperature product?  Our units are designed to keep cold product cold.  We do not offer Blast Freezers.